Technology Consulting

Solutions We Provide

The mission of Fitser Consulting Services is to strategically provide technology, tools, and support needed to effectively leverage information, knowledge, and resources towards achieving your company's evolving mission.  

Our Technology Business Analyst will conduct analysis of technology projects for IT program areas, and develop all business requirements as well as oversee development of functional and technical requirements to ensure they meet the needs of the business. The Technology Business Analyst will work with project management (yours or ours) to establish scope, schedule, budget and resource plan for successful execution of project deliverables. In addition to project development, this will evaluate business processes within the IT program areas to help support workflow efficiencies and maximize available administrative technologies.

Today, Fitser Consulting Services provides the following services:

Software Development Lifecycle Support

A range of practices that span the development lifecycle including:

1. Application Development – new development, re-engineering, maintenance, prototyping / re-architecting, release engineering, product management and documentation


2. Testing Services – manual and automated application / functional testing, technology compatibility testing, business process testing and usability testing.


3. Support Services – level 1 support and level 2 support.
   
   
4. Professional Services – installation and configuration, data migration, customization, system integration and client acceptance testing.
   

Business Operations and Managed Services

Specialized services delivered by dedicated teams of technology and domain experts including:

1. Testing - automated testing, performance testing, platform and tool certification and vulnerability testing
   
   
2. Remote Infrastructure Management - IT helpdesk, enterprise systems and network management, IT infrastructure monitoring, database administration, ASP support and mainframe support 
   
   
3. Business Operations Support – marketing services and support for financial services business processes.

IT Process & Service Levels

Effective IT Service Level Management enables organizations to better align IT to business objectives, adhere to service level agreements (SLAs) and improve overall quality of services. IT actively supports corporate aims by offering services that are based on efficient principles and essential ITIL processes. Therefore, first-rate IT Service Management should always be considered a profit generator, never a cost burden.

Improved Service Quality
The introduction of a consistent set of processes will highlight potential weaknesses in previous and current operations.  This encourages pro-active improvements.  Shortened resolution times, better management control, more reliable IT services, and the implementation of permanent solutions to formally acknowledged problems are just some of the many ways IT Service Management can revolutionize your IT services.

Cost Reduction
By applying Service Management Best Practices to your IT operations you can access the various ways to better cost control and cost reduction.  A lower Total Cost of IT Ownership (TCO) can be achieved through increased efficiency and productivity, lower incident volumes, faster incident resolution, and less business disruption due to service failures.

Pro-Active IT Management
It is not enough to simply maintain the IT infrastructure and adjusting / upgrading only after the need has arisen.  Today’s IT managers should possess the skills to support the success of the entire business by planning ahead and pro-actively shaping the IT business environment.

Benefits of Improved IT Service Management Processes

1. Aligns IT services to present and future needs of the business and its customers
2. Better accessibility to services for users through a single point of contact
3. Speedy responses to customer inquiries and complaints
4. Improved team work and communication
5. Better identification of areas requiring improvement
6. Pro-active approach to service provision
7. More favorable perception of services provided
8. Improved quality of IT-related information for optimal management and decision-making
9. Reduced impact on the company’s business activities
10. Better management and control over the IT system’s infrastructure
11. More effective and efficient usage of resources related to service provision and subsequent cost reduction potential
12. Higher IT system users’ productivity due to reduced down times
13. Improved first line resolution rates
14. Enhanced customer care and higher customer satisfaction
15. Improved control of SLA performance
16. Strengthened IT infrastructure
17. Eradicate loss and inconsistent records of information, incidents, and customer inquiries
18. Reduced numbers of incidents
19. Discovery and implementation of permanent solutions
20. Systematic and consistent approach to all processes

 

The Fitser Consulting Services Advantage

Fitser Consulting Services’ highly skilled consultants have extensive experience in reviewing, recommending, and implementing IT Service Management best practices for large IT organizations working in decentralized/centralized mode with multiple IT Service Providers.

Here are some of the areas where Fitser Consulting Services can assist:
Service Support Service Desk Incident Management Problem Management Asset and Configuration Management Change Management Release Management	Service Delivery Service Level Management Financial Management of I.T. Services Capacity Management Availability Management IT Service Continuity Management

To discuss about any of our services, please request us a quote or mail us at